Terms and Conditions

Last updated: 12/09/2026

These Terms and Conditions explain the terms that apply when you visit or purchase products from A Collective Guidance.

Please read these Terms and Conditions carefully before using this website or placing an order. By using this website or purchasing a product, you agree to be bound by these terms.

If you do not agree with these Terms and Conditions, please do not use this website or purchase products from it.

1. About A Collective Guidance

This website is operated by:

Legal name: Shanna Lancaster
Trading name: A Collective Guidance
Email address:
acollectiveguidance@mail.com
Website:
https://acollectiveguidance.com

Where “we”, “us” or “our” is used in these Terms and Conditions, it refers to A Collective Guidance.

Where “you” or “your” is used, it refers to the person visiting the website or purchasing a product.

2. About Our Products

A Collective Guidance sells digital resources, which may include:

• Therapy and counselling resources
• Wellbeing and self-development worksheets
• Printable resources
• Digital workbooks
• Educational materials
• Editable Canva templates
• Business and productivity resources
• Commercial-use or licensed digital products
• Other digital downloads described on the relevant product page

Each product listing should explain what is included, the file format supplied, the intended use, and any licence or usage restrictions that apply.

We make reasonable efforts to ensure that product descriptions, images and previews are accurate. However, colours may appear differently depending on your device, screen settings, printer and software.

Product previews are provided to demonstrate the general appearance and contents of a product. They may not show every page or element included in the final download.

3. No Professional Advice

Our therapy, wellbeing and educational resources are provided for general educational and supportive purposes only.

They are not a substitute for:

• Medical advice
• Psychological assessment
• Diagnosis
• Treatment
• Counselling or psychotherapy
• Crisis support
• Emergency assistance
• Individual professional advice

A Collective Guidance does not provide a therapeutic relationship merely because you purchase or download one of our resources.

If you are a professional using our resources with clients, you remain responsible for determining whether the material is appropriate for the individual client, adapting it where necessary, and using it within your own professional competence and legal or regulatory responsibilities.

If you or someone else is in immediate danger or requires urgent support, contact the appropriate emergency or crisis service.

4. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Copy, reproduce or distribute website content without permission
• Use automated systems to extract or reproduce our content
• Upload malicious code, viruses or harmful material
• Use our products or content in a way that infringes another person’s rights
• Misrepresent our products, business or intellectual property as your own

We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms and Conditions have been breached.

5. Creating an Account

Some purchases may require you to create an account.

You are responsible for ensuring that the information you provide is accurate and kept up to date.

You are responsible for keeping your account login details confidential. You must not share your account login details with another person or allow another person to access products through your account.

Please contact us promptly if you believe that your account has been accessed without your permission.

We reserve the right to suspend or close an account where there has been misuse, unauthorised access, fraudulent activity or a breach of these Terms and Conditions.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the product or products selected.

After placing an order, you should receive an order confirmation by email. This does not necessarily mean that your order has been accepted if there is an issue with payment, product availability, pricing or an obvious error.

A contract is formed when we confirm that your order has been accepted or when we provide access to the purchased digital product, whichever occurs first.

We reserve the right to refuse or cancel an order where:

• Payment has not been successfully received
• There has been an obvious pricing or description error
• We suspect fraudulent or unauthorised activity
• The product has been listed incorrectly
• The order would result in a breach of these Terms and Conditions
• We are unable to supply the product for reasons outside our reasonable control

If we cancel an order after payment has been taken, we will provide a refund for the cancelled product.

7. Pricing and Payment

All prices are displayed on the relevant product page.

Prices may be shown in pounds sterling or another currency, depending on the website settings and payment provider.

Unless otherwise stated, prices include any applicable taxes that we are legally required to include.

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted.

Payment may be processed through third-party payment providers, including:

• Stripe
• PayPal

You may be redirected to the relevant payment provider to complete your purchase.

We do not normally receive or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own terms and privacy policy.

Your order will not be made available until payment has been successfully authorised or received.

8. Digital Delivery

After successful payment, digital products may be delivered by:

• Automatic download
• A download link on the order confirmation page
• A download link sent by email
• Access through your customer account
• Another delivery method stated on the product page

You are responsible for providing a valid email address and ensuring that you can receive emails and download files.

Please check your junk, spam or promotions folder if you do not receive your download email.

If you experience a problem accessing your purchase, contact us at:

acollectiveguidance@mail.com

Please include your order number and explain the issue. We may ask you to provide reasonable information to help us verify your purchase.

9. Download Availability

Unless otherwise stated, digital products are supplied as a download for your personal use or for the specific licensed use described on the product page.

We do not guarantee that download links will remain available indefinitely. Where reasonably possible, we will try to assist with access to a previously purchased product.

You are responsible for downloading and securely storing your purchased files.

We recommend keeping a backup of your purchased files in a secure location.

10. Digital Product Cancellation Rights

Our products are digital content supplied by download, access link, email or through a customer account.

By placing an order, you acknowledge that you are purchasing digital content and agree that we may begin supplying the product immediately after payment has been received.

Once the digital product has been supplied, accessed or made available for download, you understand that you may lose any statutory right to cancel the purchase simply because you have changed your mind.

All sales are final. We do not offer refunds for digital products once they have been supplied, accessed or downloaded.

11. Refunds and Faulty Digital Products

Due to the nature of digital products, we do not normally offer refunds simply because you have changed your mind after downloading or accessing a product, where the law permits this.

However, we will consider issues involving:

• A duplicate purchase
• A file that cannot be opened
• A missing file
• A corrupted download
• A product that is materially different from its description
• A technical issue that prevents reasonable access
• An incorrect product being supplied
• A payment being taken without authorisation

If you believe there is a problem with your purchase, please contact us within a reasonable period at:

acollectiveguidance@mail.com

Please provide:

• Your name
• Order number
• Product name
• Description of the issue
• Screenshots or other relevant information, where helpful

We may first offer a replacement file, corrected file, alternative download method or other appropriate solution. Where a refund is legally required or otherwise agreed, it will normally be made using the original payment method.

Nothing in these Terms and Conditions limits or excludes your statutory consumer rights.

12. Personal Use Licence

Unless a product listing states otherwise, digital products purchased from A Collective Guidance are licensed to the purchaser for personal use only.

This means you may:

• Download the product for your own use
• Print copies for your own personal use
• Use the resource for your own learning, planning or development
• Use the resource privately in accordance with the product description

You must not, unless expressly permitted in writing:

• Resell the original files
• Share the original files with others
• Upload the files to a website, membership area, shared drive or file-sharing platform
• Give the files away as a freebie or lead magnet
• Claim the original content as your own
• Reproduce or distribute the product commercially
• Sell access to the original files
• Use the product to create a competing digital product
• Remove copyright, branding or ownership notices
• Convert the product into another format for redistribution
• Share download links with people who have not purchased the product

A purchase gives you a licence to use the product. It does not transfer ownership or copyright to you.

13. Professional Use of Therapy and Wellbeing Resources

Where a product listing expressly permits professional use, the purchaser may use the resource within their own professional practice, subject to the specific licence stated on the product page.

Unless expressly stated otherwise, professional use does not include:

• Reselling the resource
• Distributing the original editable or printable files to clients
• Uploading the files to a public or shared resource library
• Including the files in a paid course or membership
• Selling the files as part of a bundle
• Giving the files to colleagues or other professionals
• Using the files to create a competing product

If you wish to use a product in a way that is not clearly covered by the product listing, please contact us before purchasing or using it.

14. Canva Templates and Editable Products

Where a product includes an editable Canva template, access may be provided through a Canva template link or another method described on the product page.

You may need a Canva account to access or edit the template. Some Canva features may require a free or paid Canva account, depending on the elements used and Canva’s own requirements.

We do not guarantee that Canva’s features, pricing, account requirements or editing functionality will remain unchanged.

You are responsible for ensuring that you comply with Canva’s own terms, licence requirements and content rules when using an editable template.

Unless the product listing expressly states otherwise, you must not:

• Resell the Canva template link
• Share the template link publicly
• Distribute the original template as a standalone product
• Claim that you created the original template
• Use the template to create a competing template product
• Share access with people who have not purchased the product
• Remove ownership or copyright notices where applicable

If you purchase a product that expressly includes commercial-use rights, those rights will be limited to the licence stated on the relevant product page.

15. Commercial-Use and Business Products

Some products may be sold with commercial-use, resale, extended-use or other specific licensing rights.

The licence for each product will be stated clearly on the relevant product page or in an accompanying licence document.

A commercial-use licence does not automatically mean that you may resell the original files or redistribute the product unchanged.

Unless the product listing expressly permits it, you must not:

• Resell the original product files
• Sell the product as a standalone download
• Distribute the original files to customers
• Upload the original files to a marketplace
• Share the original template or download link
• Claim the original product as entirely your own creation
• Use the product in a way that competes directly with A Collective Guidance

If a product permits you to create end products for resale, you may do so only within the limits of the licence supplied with that product.

Where there is a conflict between these Terms and Conditions and a specific product licence, the specific product licence will apply to that product.

16. Intellectual Property Rights

Unless otherwise stated, all content on this website is owned by or licensed to A Collective Guidance.

This includes:

• Product designs
• Worksheets
• Workbooks
• Text
• Graphics
• Illustrations
• Logos
• Branding
• Website content
• Product previews
• Downloadable files
• Template layouts
• Original written material

All intellectual property rights are reserved.

You may not copy, reproduce, modify, publish, distribute, sell or exploit our content without our prior written permission, except where these Terms and Conditions or a specific product licence expressly allows you to do so.

Purchasing a product does not transfer copyright or ownership of the product to you.

17. Third-Party Content and Services

Our website may contain links to or rely on third-party services, including payment providers, design platforms, hosting providers, email providers, analytics services and other technology providers.

We are not responsible for the content, availability, security, terms or privacy practices of third-party websites or services.

Where a product relies on a third-party platform, such as Canva, you are responsible for maintaining any account required to access that platform.

Third-party services may change their features, pricing, availability or terms. We cannot guarantee that a third-party service will always remain available or operate without interruption.

18. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Free from viruses or other harmful components
• Compatible with every device, browser or software system

The website may occasionally be unavailable due to maintenance, updates, technical issues or circumstances outside our reasonable control.

19. Accuracy of Information

We take reasonable care when preparing product descriptions and website content.

However, we do not guarantee that all information will always be complete, current or free from errors.

We may correct errors, update information or make changes to products without prior notice.

Nothing on this website should be treated as a guarantee of a particular result. Individual outcomes will depend on how a resource is used and the circumstances of the person using it.

20. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded or limited

To the extent permitted by law, A Collective Guidance will not be responsible for:

• Indirect or consequential losses
• Loss of business or business opportunity
• Loss of profits or revenue
• Loss of anticipated savings
• Loss of data caused by your failure to maintain backups
• Problems caused by third-party platforms or services
• Problems caused by incorrect use of a product
• Losses resulting from failure to follow product instructions

Where you purchase a product for business purposes, our total liability relating to that product will, to the extent permitted by law, be limited to the amount paid for that product.

Where you purchase as a consumer, your statutory rights are not affected.

21. Indemnity

To the extent permitted by law, you agree to compensate A Collective Guidance for reasonable losses, claims, costs or expenses arising from your unlawful use of the website, misuse of our products, infringement of our intellectual property rights, or breach of these Terms and Conditions.

This clause does not apply to the extent that the relevant loss or claim was caused by our own negligence, unlawful conduct or breach of these Terms and Conditions.

22. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, how it is stored and what rights you have.

You can read our
Privacy Policy here.

23. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, process purchases, improve functionality and understand website usage.

24. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Where appropriate, we may notify customers of significant changes. Changes will not affect rights that have already arisen before the updated terms take effect.

Your continued use of the website after changes are published means that you accept the updated Terms and Conditions.

25. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These circumstances may include:

• Internet or telecommunications failures
• Hosting or payment provider outages
• Cyberattacks or security incidents outside our reasonable control
• Government restrictions
• Natural disasters
• Fire, flood or other serious events
• Industrial disputes
• Power failures
• Platform or software changes
• Other events that could not reasonably have been anticipated or prevented

Where possible, we will take reasonable steps to minimise the effect of such events.

26. Severability

If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that part will be treated as removed or amended to the minimum extent necessary.

The remaining provisions will continue to apply.

27. No Waiver

If we do not immediately enforce a right under these Terms and Conditions, this does not mean that we have waived that right.

A delay in enforcing a provision does not prevent us from enforcing it later.

28. Entire Agreement

These Terms and Conditions, together with any product-specific licence, product description, Privacy Policy and other policies referred to on this website, form the agreement between you and A Collective Guidance in relation to your use of the website and purchase of products.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, you may also benefit from any mandatory consumer protection rights that apply in your place of residence.

The courts of England and Wales will have jurisdiction, except where applicable law gives you the right to bring proceedings in another part of the United Kingdom or another jurisdiction.

30. Contact Us

If you have any questions about these Terms and Conditions, a product licence, an order or a digital download, please contact us.

A Collective Guidance
Legal name: Shanna Lancaster
Email:
acollectiveguidance@mail.com
Website:
https://acollectiveguidance.com